NativeReply

Privacy Policy

Last updated: [DATE]

1. Introduction

NativeReply ("we", "our", "us") provides an AI-powered professional reply polishing service designed to help users communicate more naturally and confidently in English.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

2. Information We Collect

Account Information

When you create an account or sign in using Google OAuth, we collect your email address, name, and profile picture.

Content You Submit

We collect the text you submit for polishing in order to provide the service.

Usage and Analytics Data

We collect limited technical data such as IP address, browser type, device information, and interaction data to improve performance and security.

Payment Information

Subscription payments are processed securely by Stripe. We do not store or have access to your full payment card details.

3. How We Use Your Information

  • To provide and maintain the service
  • To authenticate users
  • To process subscription payments
  • To improve product performance and usability
  • To detect and prevent abuse or misuse

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process personal data based on contractual necessity, legitimate interests, and, where applicable, user consent.

5. Data Storage and Security

We use Supabase and AWS-hosted infrastructure to store data securely. We implement reasonable technical and organizational measures to protect personal data.

6. Data Retention

We retain personal data only as long as necessary to provide the service or comply with legal obligations.

7. Third-Party Service Providers

We use the following third-party providers:

  • Supabase (authentication and database)
  • Stripe (payment processing)
  • Google (OAuth login)
  • PostHog (analytics)
  • AWS (infrastructure hosting)

8. International Data Transfers

Your information may be processed outside your country of residence. We take appropriate safeguards to ensure lawful data transfers.

9. Your Rights

You have the right to request access, correction, deletion, or portability of your personal data, subject to applicable law.

10. Children's Privacy

The service is not intended for children under 13 years old.

11. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the service constitutes acceptance of any changes.

12. Contact Information

Company Name: [LEGAL ENTITY NAME]

Address: [COMPANY ADDRESS]

Contact Email: [CONTACT EMAIL]